Job Vacancy – Industrial Technical Support (UK)

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Harken is a long established global market leader in yacht equipment which is now diversifying into a wide range of industrial market places, including utilities, renewables, architecture/construction and offshore industries.

KEY RESPONSIBILITIES

This is an exciting and broad-based role, providing design solutions, technical proposals and tenders, and technical support to our customers and internal team.

  • Prepare Technical Proposals within our Commercial Marine and Industrial department
    • Define the customer needs
    • Prepare costing and pricing
    • Submit Tenders with supporting documentation and drawings
  • Product Development
    • Provide product design solutions
    • Source product to meet customer requirements
    • Test product as required
  • Technical Support
    • Prepare product manuals and compliance documentation
    • Ensure product meets certification requirements
    • Provide technical drawings and calculations as required
    • Provide accreditation documentation
    • Provide technical solutions for internal and external customers
  • Customer Service
    • Process quotes and orders on the computer system
    • Answer day-to-day customer enquiries
    • Keep CRM up to date and all tasks followed up
    • Work closely with the whole Harken team to ensure efficient and quality service to customers.

ESSENTIAL REQUIREMENTS:

  • Excel and CAD proficient.
  • Design qualification – at least Diploma level
  • At least 5 years’ work experience, including some customer-facing experience
  • Literacy – fluent ability to write technical text in English.
  • Numeracy – ability to provide and understand structural calculations
  • Organization – ability to organize your own work to satisfactory final conclusions

LOCATION

  • Full time, located in our office at Lymington, Hampshire.

CONTACT;

Please email your CV to; cathy.ash-vie@harken.co.uk