Job Vacancy – Technical Sales Customer Service and Support – UK

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This is a fulfilling office-based customer and team support role, providing comprehensive technical customer service and sales support to our Industrial market at the Harken UK head office.

 

KEY RESPONSIBILITIES

  • Customer Service
    • Answer customer sales enquiries and process orders
    • Manage CRM system
    • Proactively contact customers to follow up quotes, sales leads, and promotions
    • Research marketplace for sales opportunities
    • Support and attend shows, demos, and customer meetings where required
  • Technical Support
    • Work with the technical team to provide answers and solutions to the customer
    • Run CE and quality control product testing
  • Marketing Support
    • Assist with technical writing for marketing copy
    • Write/amend manuals and CE literature

 

ESSENTIAL REQUIREMENTS

  • Experience – at least three (3) years customer-facing job role
  • Technical – knowledge of sailboat equipment, CE legislation, plus general engineering-based technical expertise
  • Administration – high level of expertise in Excel, Word, CRM, and InDesign
  • Literate – fluent in writing technical text in English
  • Organization – ability to organize your work to satisfactory final conclusions

 

LOCATION

  • Full time, located at our office in Lymington, Hampshire.

 

CONTACT

Please email your CV to; cathy.ash-vie@harken.co.uk

 

CLOSING DATE;

30 April 2016

 

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