TRAINING AND SUPPORT
Our global distributor network provides service and support before and after each sale. We also provide training in application, safety, and proper usage before the product ever begins operation.
Harken ensures its products are correctly specified and safely installed by an international network of trained distributors. This team is regularly updated on new product capabilities, capacities and safety requirements.They also take part in weekly status updates where installation challenges and maintenance issues are discussed and overcome. The result is an informed network of product
experts prepared to transfer knowledge to the field.
SERVICE AND SUPPORT
The professionals on the Harken Customer Service and Technical Support teams pride themselves on their high levels of preparedness and experience. It takes almost a full year before a Technical Support Specialist is allowed to take the lead on a customer’s request unsupervised. Beyond the human component in our support structure, you’ll find a rich assortment of product manuals/drawing files, and application templates on our website www.harkenindustrial.com.